Return Policy

At Bhufo, we want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy to make your shopping experience worry-free. Please review the details below to ensure your return process is smooth.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Condition: Items must be unworn, unused, in the original condition you received them, with tags attached, and in their original packaging.
  • Proof of Purchase: Please include a receipt or proof of purchase with your return.

How to Initiate a Return

To start a return, please contact us at [email protected] within 30 days of receiving your item. If your return is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Please note: Items returned without first requesting a return will not be accepted.

For any additional return questions, feel free to reach out to us at [email protected].

Damages, Defects, and Incorrect Items

Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can assess the issue and correct it as quickly as possible.

Non-Returnable Items

The following items are non-returnable:

  • FINAL SALE/CLEARANCE or PROMOTIONAL items
  • Items purchased with a discount greater than 30%

Partial Refunds

Partial refunds may be issued for items that:

  • show obvious signs of use
  • Are not in their original condition, are damaged, or have missing parts (for reasons not due to our error)
  • Are returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method.

30-Day Refund Policy for Undamaged Products

You may request a full refund on undamaged products within 30 days after delivery. Once the item arrives at our warehouse and passes inspection, the refund process will begin.

Steps to Request a Refund:

  1. Contact [email protected] to initiate a refund.
  2. Our support team will respond within one business day. Once approved, we will provide you with return instructions, including the return address.
  3. Ship the goods to the return address provided.
  4. Upon receipt and inspection, we will process your refund within 3 business days.

Important Notes:

  • Returns must include all accessories and original packaging.
  • For warranty claims not related to product quality, the buyer is responsible for shipping costs.
  • Items that do not meet these requirements may be rejected.

Refund requests must be made within 30 days. For non-quality-related issues on items with expired warranties, returns will not be processed.

Contact Information

  • Phone: +1 (938) 203-6562
  • Email: [email protected]
  • Business Address: 113 Jetplex Cir a4, Madison, AL 35758, United States